Frequently Asked Questions

Can I see an example so I know what I am getting?

Please click here to download a preview of our example packs. If you require any further information please don’t hesitate to email us at info@marylousobel.com.au.

Why should I choose your online services?

You might not know where to start. You might be feeling daunted by the whole design process. Yet you would like to implement the design to save costs. Our online packages provide a way to access quality interior design whilst providing a unique approach to your space.

Who will be working on my project?

We are a team of interior architects and designers with a wealth of experience. We are located in Sydney Australia but have all lived aboard and provide a unique and broad approach to design.

When can I expect to see the design presentation?

Once we receive your responses to “Defining Your Brief”, a floor plan, photos and payment we anticipate it should take 2- 3 weeks depending on the type of package selected. To ensure the desired outcome the more information you provide the more smoothly the design process runs.

What is a floor/furniture plan?

A diagram indicating the existing and proposed layout of furniture, existing fixed built items and proposed joinery (as requested or suggested). Location of doors, windows and other openings are also indicated. Dimensions and annotations accompany the plan to explain further what certain elements within the space or room are.

What is a lighting plan?

A diagram indicating the existing and proposed layout of the lighting scheme within the space. We like to use an integrated soft approach but with function always being at the fore front of our minds. We could suggest lighting solutions such as integrated within joinery, floor lamps, track lights, task lights.

What is a finishes plan?

The floor plan with annotations calling out suggested finishes (such as stone, timber, fabrics). These finishes normally apply to the built surfaces within the room. Such as the floor, ceiling, and joinery where applicable.

What is a Procurement and install Support Document?

These are some of our handy tips and tricks to consider when implementing the design.

What is FF&E?

FF&E stands for Furniture, Fittings & Equipment. Equipment would only apply for kitchens and bathrooms. In these instances we would work with you to suggest appliances and sanitaryware.

What if I want to make changes?

Our online packages allow for one revision only. To ensure that the desired outcome is achieved it is crucial that you provide as much information as you can on your design preferences and who uses the space. We have asked specific questions in the “Defining Your Brief” that should provide a clear scope of work and brief for us to work with. For more information please refer to the T&Cs.

Will you work with existing furniture?

We like to design our packages to reflect a design response that is true to our design concept and the most pure result is starting without other pieces. However if you have heirloom pieces or pieces that you absolutely love we will work it into the scheme. Photos, dimensions and any furniture information on these pieces will be required.

How long does it normally take to receive the items for my room?

Please be mindful when you are ordering furniture, rugs, lighting and art there are normally lead times. We will state on the schedule provided what these will be. Lead times could range from 6-22 weeks depending on where and what you are ordering.

How do I create a floor plan for your reference?

Once you have enquired or purchased one of our online packages we will send through a Welcome Pack which will outline how to draw a floor plan, take the dimensions and any other important information we require from you.

Can I receive a refund?

We pride ourselves on creating a design package that addresses your needs. With a comprehensive and clear brief, we are sure you will be happy with the result. Once the decision has been made to go ahead there will be no refunds for change of mind. For more information please refer to the T&Cs.

I might want to change something, what happens then?

It is so important to us that the design solution/package works with your tastes and requirements. It is imperative that we receive a comprehensive brief to ensure that we are aligned with your requirements. However, if you do want to change something we have allowed for one revision and we kindly ask that you clearly explain what might not be working for you. For more information please refer to the T&Cs.

My kitchen, living and dining room are all in one space. Does this mean it is three rooms?

We would treat this as three separate rooms when charging for our services but when designing, we will ensure it is treated in a way that is cohesive and as a whole. Kitchens, in particular, require a lot more detail and therefore take a lot of time to design.

What if I would like you to implement and/or order the design presented?

We are more than happy to do this and this additional work will be charged at our hourly rate. Get in touch with us at info@marylousobel.com.au for further information or have a look through our Interior Design Services.

What if I live outside of Australia, can I still purchase a package?

Absolutely, please get in touch with us at info@marylousobel.com.au and we can work with you to discuss what package might suit you best.

My question hasn’t been answered.

If we haven’t answered your question please feel free to email us at info@marylousobel.com.au and we will endeavour to address your question as soon as possible.

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